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Thursday, January 14 • 2:00pm - 2:45pm
Case Study: Conviva - The First Year LIMITED

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Limited Capacity seats available
Get a glimpse into a real-time challenge of having to create a Customer Success team from near ground zero, in a fast growing SaaS video analytics business where customer expansion is paramount to company growth.  In this session, learn about strategies that cover people, process and technology to enable a successful and scalable worldwide CS capability and ensure not only customer retention, but significant expansion beyond the initial sale.
Speakers
avatar for Mark Pecoraro

Mark Pecoraro

VP: Customer Success, Conviva
As Vice President of Customer Success at Conviva, Mark Pecoraro is responsible for Global Customer Success and Support and brings 27 years of leadership experience in building and managing world-class enterprise customer service operations. As a recognized thought-leader in Customer... Read More →

Thursday January 14, 2016 2:00pm - 2:45pm PST
Berkeley Room Building 5, 2nd Floor: DoubleTree by Hilton Berkeley Marina
  Case Studies

Attendees (1)