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Thursday, January 14 • 2:00pm - 2:45pm
Case Study: A Tale of Five Companies LIMITED

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Limited Capacity seats available

There is a lot of variance in the structure and practice of Customer Success between different types of companies.  In this session, we’ll look at:
  1. a Healthcare company
  2. a safety certification provider
  3. a high growth analytics vendor
  4. a mid-stage SaaS recruiting platform
  5. an application management system
What do these companies have in common?  Where do they differ in how they perceive the role of customer success and why?  Join us and find out -- and apply the insights to your own team.

avatar for Ari Klein

Ari Klein

Head of Customer Success, DocSend
Ari is currently Head of Customer Success at DocSend. Prior to DocSend he was at CrowdFlower where he played a key role in building customer success, growth, and product strategy. He's spent time at Cisco Systems and as a mechanical engineer at Caterpillar. Ari volunteers with the... Read More →

Thursday January 14, 2016 2:00pm - 2:45pm PST
Santa Barbara Room Building 5, 3rd Floor: DoubleTree by Hilton Berkeley Marina

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