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Thursday, January 14 • 3:00pm - 3:45pm
The Future of Customer Success

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What could/should the profession become in the next few years?  How might that future be accomplished?  The sea-change in the technology industry’s profits-realization strategy, from selling perpetual licenses to on-premised software, ushered in Customer Success as a necessary role.  But the evolution of the industry and of the business sector overall hasn’t stopped.  It’s not about the software anymore.  The next big transformation, from product to authentic customer centricity, is beginning.  What will it mean to your company?  What will it mean to you as a customer success professional?

A panel of senior Customer Success leaders will give you their perspective on these issues as well.

Moderators
avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →

Speakers
avatar for Catherine Blackmore

Catherine Blackmore

GVP Customer Success – Oracle Marketing Cloud, Oracle
Catherine is a thought leader and innovator in the area of Customer Success, with over 20 years of experience helping a diverse list of clients from small business to Fortune 100 customers. Catherine has published numerous blogs, ebooks and whitepapers on the structure, programs... Read More →
avatar for Guy Nirpaz

Guy Nirpaz

CEO & Co-founder, Totango
I'm the co-founder and CEO of Totango, the #1 innovator at Customer Success. I've also wrote the book "Farm Don't Hunt - The Definitive Guide for Customer Success"
avatar for Paul Piazza

Paul Piazza

Sr. Director of Customer Success, Reciprocity
Paul has a long track record of building customer-centric organizations. He believes it starts with understanding his internal and external customers ROI. By investing in people, process, and technology, he has been able to assist companies in the realization of success. Paul is the... Read More →


Thursday January 14, 2016 3:00pm - 3:45pm PST
DoubleTree Suites by Hilton, Berkeley, CA 200 Marina Blvd Berkeley, CA 94710

Attendees (2)