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Thursday, January 14 • 4:00pm - 4:45pm
Best Practices: Before Buying a Customer Success System LIMITED

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The market for Customer Success platforms is packed with powerful solutions. Some are great for high volume, low-touch accounts while others provide in-depth analytics to help you really understand the behavior of your customers. Which would be best for your company?  Before you begin making the rounds of product demos and vendor visits, save yourselves a lot of time and money by doing three key steps in advance.
  1. Establish clear definition around your People, Purpose and Process
  2. Shine a light on your bad data (yes, it’s bad.)
  3. Build the business case for justifying the investment

avatar for Nils Vinje

Nils Vinje

President, Glide Consulting
Nils Vinje is a Customer Success expert and runs Glide Consulting, a Customer Success consulting firm.  Nils was a front-line CSM and rapidly rose through the ranks from Team Lead, to Director and then VP before becoming a consultant to fast-growing SaaS companies.  He offers practical... Read More →

Thursday January 14, 2016 4:00pm - 4:45pm PST
La Jolla Room Building 5, 3rd Floor: DoubleTree by Hilton Berkeley Marina

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